The management of the Company is overseen by the Board of Directors.
Makeup and Frequency:
The Board of Directors obtains the support of two Committees for its duties; said committees must conduct in-depth analysis of subjects pertaining to its field of expertise and offer recommendations to the Board so it may study the information and make the right decision, creating value for our shareholders and stakeholders.
As of 2016, the Board of Directors includes 11 statutory Directors, four of whom are women.
These committees have three statutory members and one alternate member, all of them independent.
Primary requirements and practices:
Our core values -integrity, respect for the individual, customer service, and the pursuit of excellence- set us aside from the rest and are the cornerstone of our culture. We categorically state that these values are absolutely non-negotiable, with no exceptions whatsoever. All associates are responsible for fully understanding and complying with our Statement of Ethics, which establishes the corporate guidelines for compliance with said values. G4-HR9
The Ethics Office in our Company reports to the Vice President for Ethics and Compliance, whose primary duty is to disseminate and promote a culture of ethical behavior, strict compliance with legal provisions that govern us, and for handling any and all ethics-related inquiries and cases received.
We are committed to maintaining a work atmosphere that encourages our associates to voice any concerns regarding possible violations with our Statement of Ethics, and any repercussions against any associate who presents such concerns are strictly prohibited.
There are internal communication mechanisms, such as the Open-Door Policy, which is a direct way of expressing any concerns to our leaders and our Global Ethics Hotline, available to any and all associates around the world, 24/7, and which is fully equipped to handle the majority of the local languages spoken. This hotline is operated by an independent organization that is not affiliated with our Company. G4-HR6, SO11
The ensuing disciplinary measures applied may vary from verbal coaching to dismissal, depending on the resolution adopted. Confidential investigations are conducted of any accusations made regarding ethics issues so as to determine if there has been a violation of any law, policy or the Statement of Ethics, and then periodically reported to the Audit Committee. G4-HR3, HR7, HR12
During the year we also gave Statement of Ethics courses to our operations and staff associates, covering 85% and 90%, respectively, which represents 94,373 hours of training in Mexico. G4-HR2, HR7
Integrity is of the utmost importance for us at Walmart de México y Centroamérica. Our continued success depends on all of us adopting the commitment to do what is right by our customers, our communities, and the well-being of our business.
Our Compliance Program is based on 14 Compliance areas, in which we work on six elements: leadership, standards & controls, training, communication, risk analysis, and monitoring & response. Our focus continues to be the increase in the maturity of the program in each of them. The Ethics and Compliance Vice Presidents, in Mexico and Central America report to the VPs for Latam Ethics and Compliance, and have a team of 310 associates who are experts in the 14 areas of the program. Continuous Improvement is the area in charge of monitoring key business units and providing training, conducting follow-up, and designing correction plans regarding compliance issues identified during their store visits.
The Compliance Responsibilities Matrix, Annual Electronic Certification, ongoing training for our associates, third-party intermediaries and commercial partners, as well as the incorporation of compliance indicators for top management –which impact their performance evaluations- are all fundamental mechanisms within the assurance process for said program. In 2016, Anticorruption trained some 38,800 associates, and over 1,200 suppliers.
We conducted the proper due diligence of those suppliers who interact with any government agency so as to identify if said suppliers and their primary officers have been directly or indirectly involved in any situation that could constitute a risk or negative impact for the Company. Said process should be renewed at least every other year. Once approved, the supplier then receives training on the Anticorruption Policy to ensure awareness and that the policy is followed throughout the duration of their commercial relationship with Walmart. G4-SO3, SO4, SO9, SO10
Regarding the subject of anti-trade, we have trained over 1,618 staff associates so as to reinforce best practices. New hires and associates transferred to Merchandising have received training every two months. Merchandising Trainees have received training twice a year.
As a result of our efforts to always do the right thing and because of the processes, training, and controls that we have, we are very proud to be able to categorically state:
The Board of Trustees has 10 members, of which four are independent Trustees, and they meet four times a year.
In 2016, the Walmart Mexico Foundation was evaluated by Filantrofilia, a not-for-profit civil association that grades institutional development and social impact trends. We obtained a score of 3.68 out of a possible 4, which corresponds to A+ as compared to international best practices. Said score is an evaluation of four general areas: governance and strategy, communication, management, and operation and programs. Of these results, the estimate for return on social investment means that for every peso that the Walmart Mexico Foundation invested in 2015, a total of 7.41 pesos in favor of the Company was generated in a single year.
In Mexico the Director for Corporate Responsibility reports directly to the VP for Corporate Affairs. In Central America, this area is overseen by the Director of Corporate Affairs, who reports to the VP & COO of Central America.
In keeping with our vision, strategic inclusion of Corporate Responsibility in our business dealings is considered absolutely necessary. Consequently, we have a Corporate Responsibility Committee whose duties include defining long-term strategy for the Company, adjusting business processes, and decision-making pertinent to each of the material subjects. During Committee sessions, special attention is paid to understanding the meaning of Corporate Responsibility for their specific work areas, and acting in accordance with the same.
The CEO presides over the Committee, whose members include the Vice Presidents for each of the areas of the Company. Their involvement is fundamental to strengthening Corporate Responsibility and to ensuring the commitment to always doing the right thing in social, environmental and governance issues. This Committee reports to the Board of Directors of the Company.